I am an A Level Student studying Business Studies. As my coursework project I am working on a solution for Pearson - the -company who owns publishing groups such as Penguin, Puffin, Dorling Kindersley, Frederick Warne and Ladybird aswell as other publishing sectors like Financial Times and Edexcel. The title of my project is: 'How could Penguin Books reduce their returns?' Each year Penguin recieves around £20 million worth of book returns from book selling companies who order to many and cannot sell them. It is much cheaper for Penguin to pulp the books rather tahn repackage them. As my project I am solving this problem. Part of the specification for my project requires me to construct and carry out a consumer survey. Please just post back your answers in descending order: Where do you buy the majority of your books from? Do you regularly order? How long would you expect to wait when you order? How much impact to blogs and word of mouth influences you in buying books? How do you decide what books to buy? Does the location of the book printing have an impact on what book you buy? How many Pearson published books do you own and where were the majority of them bought from? Do you prefere to physically see a book before purchase? Are you a member of any groups who buy books on mass? E.G Book Clubs. What do you do with books once you have read them? Thanks in advance.